We offer returns and exchanges within 7 days from the date of receipt. Items must be unused, in their original condition, and include all tags and packaging. To initiate a return or exchange, please contact us at nadi.offatelier@gmail.com with your order details. Please note that exchanges are subject to product availability and the customer is responsible for any shipping costs associated with returns or exchanges. Items purchased on sale or with discounts may not be eligible for return or exchange. We do not offer refunds or exchanges for a change of mind. However, if the item you received is damaged or defective, we will either issue a refund or provide a replacement, depending on your preference. Once your return is processed, you will be refunded to your original payment method or offered an exchange, as requested.